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Real-Time Shipment Tracking: How ecomm.solutions Automated Logistics Updates
ecomm.solutions implemented a webhook-based system to auto-sync logistics partner tracking data with the client’s IMS. This eliminated manual updates, provided real-time shipment visibility, and reduced customer inquiries by 25%.
Challenges
- • Manual tracking updates – Operations team wasted hours on data entry
• Delayed customer info – Lag in tracking updates hurt transparency
• High inquiry volume – 30%+ of customer service requests were tracking-related
• Error-prone process – Manual entry caused incorrect tracking details
Solutions
- • Webhook integration – Real-time XML data flow from logistics partner
• Automated parsing – Extracted order IDs, carriers, and tracking codes
• IMS API sync – Auto-updated sales orders with tracking details
• Validation checks – Ensured 100% data accuracy pre-IMS update
Impact
- ✓ 25% fewer customer inquiries (real-time tracking visibility)
✓ Near 100% real-time sync (vs. 24+ hour manual delays)
✓ ~0% error rate (eliminated manual entry mistakes)
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